America Runs On...Donuts?
On September 25 th , the hearts of most native New Englanders was broken… Dunkin’ lost it’s donuts. As of January for 2019, the company will have dropped all reference to the delicious treat that made them famous by shortening the brand name to just “Dunkin’”. Chief Marketing Officer, Tony Weisman, made a statement regarding the change and suggested the idea that the company is “ now on a first-name basis " with America. This make some sense. Dunkin' is the coffee shop that 3 million customers start their day so why would the company not try to make that connection with the customer. In their book the Groundswell , authors Charlene Li and Josh Bernoff mention that one of the most important parts of building a brand is focusing on the connections and relationships with customers rather. So making the large brand seem a little more personal by coming across on a "first name basis" seems like it would work in their favor.It comes across as the fast fo...